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Delivery and Returns

Delivery Information


UK Deliveries


  • Flat Shipping Rate: £7.95 + VAT per order (Free on orders over £150 excl. VAT).
  • Standard Delivery: 1-2 working days.
  • Expedited Delivery Options: Pre-10.30am, Pre-12pm, or Guaranteed Next Day Delivery, quoted based on weight and volume.
  • Royal Mail Standard Parcels: Available for select smaller orders (2-3 working days, untracked).
  • Same-Day Delivery: Available in select areas; call to confirm.
  • Weekend Delivery: Available upon request.


International Deliveries


  • Shipping calculated at checkout based on weight and volume.
  • Delivery times vary from 2-8 working days.
  • Customs fees are the responsibility of the customer.


Tracking & Undelivered Orders


  • Tracking details will be emailed upon dispatch.
  • If an order cannot be delivered, a re-delivery fee may apply.
  • For missing orders, please contact us immediately (refunds or reships are not available before 10 working days post-shipping date).


Part Orders


  • If an item is out of stock, it will be shipped separately at no additional charge.


Secure Site Deliveries


  • For restricted locations (e.g., hospitals, military bases), provide all necessary delivery information.


Returns & Exchanges


Returning a Non-Faulty Item


  • Returns accepted within 30 days of purchase.
  • A 20% restocking fee applies.
  • The original delivery charge is non-refundable.
  • Items must be in resalable condition with original packaging and accessories.


Exchanging a Non-Faulty Item


  • Exchanges accepted within 30 days.
  • A 20% restocking fee may apply.
  • The original shipping fee is non-refundable.


Returning a Faulty Item


  • Contact us at 01604 671497 or enquiries@addacard.co.uk to diagnose the issue.
  • Faulty items may need to be returned for assessment.
  • Items deemed non-defective or incompatible are subject to a 20% restocking fee.
  • Shipping costs are non-refundable.


Returns Address:


Fulfilment Centre

[Your Order Number]

Radiant House

1A Studland Road

Northampton

NN2 6NE

 

Exceptions & Additional Information


  • Special order items (e.g., pre-printed or personalised items) are non-returnable.
  • Items must be returned in their original condition with all manuals, discs, and accessories.
  • A copy of the original sales invoice must be included.


For any inquiries regarding delivery or returns, please contact us at 01604 671497 or enquiries@addacard.co.uk. We’re happy to help!